Better Mental Health Programs Delivering with Digital Solutions

Introduction:

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Trauma recovery is an important aspect of mental health, requiring care and dedicated support. Phoenix Australia, through its Trauma Recovery Program (TRP), works to improve the lives of those affected by trauma across diverse communities. This initiative collaborates closely with WeGuide to create an advanced patient engagement platform that ensures a seamless and engaging experience for patients. By utilising Patient-Reported Outcome Measures (PROMs), the program gathers essential feedback, ensuring that every voice is heard and every experience counts.

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The Challenge:

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The Trauma Recovery Program (TRP) by Phoenix Australia faced significant challenges in managing mental health support across multiple national trauma programs. Operating in ten hospitals and clinics, the program required a centralised system to maintain consistent quality standards across all facilities. A major challenge was implementing a solution to efficiently collect and manage PROMs while also capturing critical service provider data. Establishing a streamlined process for tracking and monitoring this information was crucial to ensuring high-quality care and meaningful patient engagement. These challenges highlighted the need for a reliable and adaptable system to meet the program's complex demands.

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The Solution:

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Phoenix Australia partnered with WeGuide to create a tailored solution that enhanced the TRP’s data collection and management processes. The collaboration focused on developing a digital mental health platform that promoted patient engagement while enabling the efficient collection of data from both patients and clinicians. Over a three-to-nine-month period, trauma patients provided meaningful insights through PROMs. Clinicians also contributed valuable feedback, ensuring that patient interactions and program outcomes were effectively monitored. With the ability to centrally manage patient engagement levels and service provider feedback, WeGuide's platform significantly streamlined operations across ten hospitals and clinics. This centralised system significantly improved the efficiency and consistency of mental health support delivery within the Trauma Recovery Program.

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The Outcome:

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The collaboration between WeGuide and Phoenix Australia has delivered measurable improvements for the Trauma Recovery Program (TRP). Patients actively engage with the program, providing valuable data through the platform. This engagement enables the effective monitoring and management of mental health outcomes, ensuring the program has successfully addressed trauma recovery needs. Clinicians also contribute at a high adherence level, offering feedback that ensures the program remains responsive to participant needs. The high-quality data collected through the platform facilitates detailed analysis, delivering actionable insights to further refine the TRP and improve care delivery.

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Conclusion:

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The partnership between Phoenix Australia and WeGuide highlights the effectiveness of digital solutions in enhancing patient engagement and improving the delivery of mental health programs. By leveraging WeGuide’s innovative platform, the Trauma Recovery Program successfully overcomes its challenges, resulting in a more efficient and impactful approach to trauma recovery.